We hope you love what you purchased.
But in case you don't — If your purchase does not meet your satisfaction, you may Exchange or Refund.
EXCHANGE AND REFUND POLICY
Terms and Conditions Applies. We reserves the right to limit or decline exchange and refund.
HOW IT WORKS?
Exchange are only accepted within 14 days from date of purchase receipt.
Refund is only made in case of faulty Items/manufacturer defect or in case of out of stock. No Refund are accepted after 7 days from date of purchase receipt.
Customer shall visit our store to do necessary transaction. The original POS Purchase Receipt or Sales Invoice or Order Confirmation or E-commerce Order Reference is mandatory to process either Exchange or Refund.
After we receive your item and Receipt, our team of professionals will inspect it and will process your refund/exchange.
Refund will be made in same method as the original form of payment.
For non-faulty Items, customer shall either exchange his item by another, or get a Gift Card, or get a Return Voucher, valid for 12 months only.
We are not responsible for lost gift card or return vouchers.
No Exchange | Refund Accepted
(a) For product purchased in promotion or discounted for more than 50% of its price; For items bought together as a bundle cannot be returned or exchanged separately.
(b) For products personalized, made to measure.
(c) In accordance with global retail industry standards, we are unable to accept exchange of skincare, make-up and cosmetics, underwear, swimwear, linen Jewelry unless damaged or faulty.
(d) For Deposit, Gift Cards and Gift Lists are neither refundable nor exchanged against cash or other payment method.
(e) We are unable to accept exchange on merchandise damaged by the customer.
Product Eligible to Exchange MUST-BE
(a) Unused, in good re-saleable condition, undamaged in any way, without any kind of obvious hole or blemishes on the product or its box.
(b) In the same condition as supplied, with original tags and packaging.
(c) With all its components to include but not limited to: plastic wrapping, cables, plastic ties and all product documentation must be in the box.
Return Due To Change of Mind
Normally, our courier representative will contact you within 5 days from the day you processed a return request and schedule a pickup time.
Once returns are received and accepted, refunds will be processed. We will refund the value of the goods returned, by issuing a return voucher to be used for a future purchase, but will NOT refund the value of any shipping paid.
We will notify you once voucher has been generated/completed through email.
Out of Stock
Are there any charges for return? What charges are non-refundable?
We do not charge a restocking fee; however, please note:
(a) You are responsible for return shipping charges/return custom charges if applicable
(b) Original shipping charges are non-refundable.We will refund the value of the goods returned.
We will happily honor any valid warranty claims, provided a claim is submitted within 3 days of receipt of items.
In case the returned item is due to the seller’s fault, and the buyer claimed to return it within three days of receiving the item, then the seller will be responsible for the delivery and return shipment fees.
If the buyer did the claim after the 3 days have passed, then the buyer will be responsible for both the delivery shipment fees and the return shipment fees, provided that that the request claim is approved.
Upon return receipt of items for warranty claim, you can expect us to process your claim within 14 working days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your same payment method
(b) a return voucher issuance
(c) a gift voucher issuance
(d) a replacement for the item (if stock is available)
We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or may lead to the closure of your account.
HOW DOES IT WORK | IF PICK UP OF RETURN IS REQUIRED?
Step 1 – Send us an e-mailClick here and send us an e-mail
with your order number and the details of the item you would like to return, reason of return. In case of exchange details of item to exchange with and picture if possible. How you would like to do the return:(a) You will show in one of our stores
(b) You will insure shipment till our stores
(c) You would like us to organise return shipment
Step 2 – We will review your requestWe will review your request and send you:
(a) an approval email
(b) or if there is any valid reason why we won’t be able to make your return we will let you know.
Step 3 – Ship your itemIf the return is approved, you will get a confirmation email with shipping guidelines on how to securely send us your item and to where it should be sent. It is advisable that shipping to our store,if done by your, should be done via traceable courier services, where name, signature and stamp of our receiver should be provided back to you.
Step 4 – Get your Return VoucherOnce your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item and will issue a return voucher to be used for a future purchase, valid for 12 months only from date of issuance. The voucher details and number will be send you by e-mail.
Step 5 – Get your Refund
Refund is only made in case of faulty Items/manufacturer defect. Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. The refund will automatically be applied to the original method of payment, In case of refund by credit card it may take up to 15 business days to reflect in your account.
What happens if returned items are inspected and are used or damaged?
We regrettably won’t be able to accept the return and you will be notified by e-mail.
And you will be asked to pick your item within the 14 next days for date of e-mail.
Unclaimed products,Item must be picked up within 14 days from the date of e-mail notification. We are not responsible for items left over one month.
What happens if i have submitted my return request but i have not received any reply?
Please check you SPAM or Junk folder.
Please add us to your contact list as this will avoid our emails going into those folders.
If you haven’t heard from us, please send us an email to firstname.lastname@example.org and we will do our best to resolve your issue quickly.
If there is any issue related to the quality of items altered, please contact our Customer Service Department within 24 hours after receiving your order for assistance.