PAYMENT AND SECURITY

Policy

Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Proceed to Checkout' button in the cart area.

Follow the steps by entering:
(a) the requested details for your 'Invoice and Delivery Address', you can select existing one or create new address,
(b) Continue to select your 'Shipping Method' you can select standard delivery or express delivery with additional fee
(c) Add any comment you may have regarding Shipping or Delivery or you order
(d) Continue to select your 'Payment Method'
(e) Check the 'box' to agree on the terms of service unconditionally' after you read
(f) then press on 'ORDER WITH AN OBLIGATION TO PAY'.
(g) Your sales request is only send to us when this is done wait until you see 'Your order is confirmed'
(h) you should also receive the order confirmation and details by e-mail.
(i) After we receive your order and selected payment method is cleared, our team of professionals will inspect and will process your purchase.

Rule

(a) The total amount you see on the checkout page is exactly what you need to pay.
(b) We offer free delivery on orders over 500,000 LBP.
(c) No Payment accepted by check. 

Means of Payment

We offer you to pay your purchase with any of below means of payment:
(a) By bank cards: Visa, Master, American Express, Maestro.
(b) Cash upon Delivery: we accept payment in Lebanese Pounds, US Dollars and Euro (exchanged based on our system daily rate)

Secure Payment

Our secure payment With SSL

We attach great importance to the security of your bank details. For this, we deal with trusted payment gateway and partners to make your online shopping secure and simple.

Payment by Credit/Debit Card

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password (It allows you to verify your identity when shopping online.) Confidential payment details are transmitted directly in encrypted format SSL (Secure Socket Layer) to the entity, this allows us to encrypt your personal data so that it is unreadable. Authorizations code and data are then checked with your bank to avoid abuse and fraud.

For transactions, we use secure payment platforms from our banking partners. Credit and Debit Card transactions used on this site are powered by Areeba (Audi bank), a secure online gateway which will be responsible for holding and automatic handling, in a secure environment, of the information relating to your payment details.

Card details are not stored on our databases nor servers.

As soon as all is confirmed, necessary funds are removed from your account and the purchase process will be completed and ready to prepare and ship. Please contact your credit/debit card issuer for more information or in case or any issue faced.

Are there any charges for Payment online?

We do not charge fees for online payment; however, please note your bank may charge you some fees. So refer to your bank in case any issue occurs.

What shall I do if I've been overcharged or charges twice?

Please contact our customer service desk on phone number or email address mentioned on this website.

Cash Upon Delivery (COD)

If you are not comfortable making an online payment, you can choose Cash on Delivery method. With cash on delivery you can pay in US Dollars or Lebanese Pounds at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online. We also accept payment by credit/debit card in our cash on delivery options.

How do I Get a Receipt?

You will receive by e-mail the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver and you will receive via e-mail an official electronic invoice, after the delivery is performed.

Account Closure

We do monitor the number of continued rejected payment made by customers, and continued rejection will be flagged and potentially refused at our discretion or may lead to the closure of your account.

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